Shipping Policy

Effective Date: August 1, 2026

Thank you for shopping with NovaBritain. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy below.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.

• Orders are not processed or shipped on weekends or public holidays.

• During busy periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times are as follows:

• United Kingdom: 5–10 business days

• Europe: 7–15 business days

• International: 10–20 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number (where available) so you can monitor your shipment.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your order. NovaBritain is not responsible for delays or lost packages caused by incorrect or incomplete address information provided by the customer.

Customs & Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are the responsibility of the customer.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery time or appears to be lost, please contact our support team. We will work with the shipping carrier to help resolve the issue.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging so we can assist you promptly.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@novabritain.com

Thank you for choosing NovaBritain.